ON-LINE BOOKINGS & SECURE PAYMENTS POLICY
Online Booking and Secure Payments Policy
​
1. Introduction
Welcome to Mid Wales Caravans Holidays. We are committed to providing you with a seamless online booking experience while ensuring the security of your personal and payment information. This policy outlines our practices related to online bookings and secure payments.
​
2. Online Booking Process
Availability Check: Our website features a real-time availability calendar for our caravan accommodations. Please select your desired dates and preferences before proceeding with the booking.
Booking Confirmation: Once you have entered your details and made payment, you will receive a booking confirmation email summarizing your reservation, including booking details, payment status, and our contact information.
​
3. Payment Methods
​
We offer various payment methods to facilitate secure and convenient transactions. Accepted payment methods include:
Credit and Debit Cards (Visa, MasterCard, etc.)
PayPal
Other secure payment gateways
​
4. Secure Payment Processing
Our payment process is protected by industry-standard encryption protocols (SSL) to ensure that your personal and financial information is secure during transmission.
We partner with reputable payment processors who are PCI-DSS compliant, ensuring that your payment information is handled securely and responsibly.
​
5. Data Protection and Privacy
​
We are committed to protecting your privacy. Your personal information will only be used to manage your booking and to comply with legal obligations. We do not store sensitive payment information, such as credit card numbers, on our servers.
For more information on how we handle your personal data, please refer to our Privacy Policy.
6. Booking Cancellation and Refund Policy
Details on cancellations and refunds are outlined in our Terms and Conditions. Please review this information carefully prior to booking.
You may cancel your booking according to the terms specified, and relevant refunds will be processed according to our policy.
​
7. Consumer Rights
​
Under the Consumer Rights Act 2015, you have the right to accurate information about your booking. We are committed to ensuring that all information presented on our website is truthful and clear.
For package holidays or linked travel arrangements, you have additional rights under the Package Travel and Linked Travel Arrangements Regulations.
​
8. Customer Support
If you have questions or concerns regarding your booking or payment, please contact our customer support team at Amy Jones or Matthew Davies.
We strive to respond to all inquiries promptly.
​
9. Changes to This Policy
​
We may update this policy periodically to reflect changes in our practices. Any updates will be posted on this webpage with an updated effective date. We encourage you to review this policy regularly to stay informed about our practices.
​
10. Governing Law
​
This policy is governed by the laws of England and Wales. Any disputes arising from your booking or use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
​
Conclusion
​
By using our online booking system, you acknowledge that you have read and understood this Online Booking and Secure Payments Policy. We look forward to welcoming you to Mid Wales Caravans Holidays and providing you with a delightful holiday experience.